Terms and Conditions

1. Access and Use

  • alsanidi.com.sa can be accessed online or via mobile applications.
  • Your use of the Site constitutes your full acceptance of these Terms and Privacy Policy.
  • Any commercial or third-party use is prohibited without prior written permission.

2. Intellectual property

  • All trademarks, texts, images, designs, codes, and content are owned by Al-Sanidi Store or their respective owners.
  • May be used for personal, non-commercial purposes only.
  • Copying, modifying or republishing any content without prior permission is prohibited.

3. Terms of Sale

  • Eligibility: Purchase is available to those who have legal capacity in the Kingdom of Saudi Arabia.
  • Correct data must be entered (name, mobile number, email, payment, address).
  • Products are for personal use or as gifts, not for resale.

Requests

  • All orders are subject to acceptance subject to product availability.
  • Package design may vary from images shown without altering content.
  • Al-Sanidi has the right to cancel any order in the event of a price error or payment problem.

Prices and Payment

  • Prices include VAT.
  • Payment methods: Credit card, Mada, Mastercard, Visa, Apple Pay, Tamara, Tabby, STCPAY.
  • If the issuer refuses payment, the order will be cancelled.
  • Card data is not stored or sold.

4. Delivery

  • Within Saudi Arabia: starting from 17 (3–5 working days).
  • Gulf: Starting from 115 (7-10 days).
  • America: Starting from 284 (10-14 days).
  • Show days may be delayed.
  • International orders via Aramex (customs are the customer's responsibility).

5. Cancellation Policy

  • You can cancel your order before shipping via “My Account > My Orders”.
  • After shipping, cancellation is treated as a return.
  • For communication: Customer Service 920003040.

6. Offers and discount coupons

  • Includes discounted and non-discounted products depending on the code terms.

7. Complaints and suggestions

8. Return and Exchange Policy

  • Within 65 days of receipt.
  • The product must be unused, with its original packaging and invoice.
  • Some products (such as brushes and hunting clothing) are non-returnable.
  • If there is a manufacturing defect, the store will bear the return fee.
  • The amount will be refunded within 14 working days using the same payment method or via store credit.

9. Warranty Policy

  • The warranty is provided by the manufacturer/supplier and covers manufacturing defects only.
  • Warranty Details:
  • PKL Tanks: 5 years
  • Travel bags: 3 years
  • Dometic refrigerators:
  • CFX: 4 years
  • Mobicool and others: 3 years
  • Compressor: 1 additional year
  • Other products: 2 years
  • CMP Products: No Warranty

10. General Provisions

  • Al-Sanidi has the right to amend the terms at any time without prior notice.
  • Your continued use of the Site constitutes your acceptance of the changes.
  • These Terms are subject to the laws of Saudi Arabia, and the Saudi courts have jurisdiction.
  • The Arabic text shall prevail in the event of any conflict with the English translation.
  • The customer has the right to delete or suspend his account via [email protected]
  • Or WhatsApp 920003040.