Shipping Policy
Shipping companies:
Orders are delivered through authorized shipping companies. The store reserves the right to change service providers without prior notice to ensure the best possible customer service.
Shipping range:
We offer shipping services within the Kingdom of Saudi Arabia, the Gulf Cooperation Council (GCC) countries, and the United States. Any future expansion will be announced through official channels.
Shipping within Saudi Arabia:
Cost: Starting from 17 Saudi Riyals, calculated accurately according to the weight of the order.
Delivery time: 3 to 5 business days after shipping, with the order being processed within two business days.
Shipping to Gulf countries:
Cost: Starting from 115 Saudi riyals or the equivalent in local currency, calculated according to weight.
Delivery time: 7-10 business days after shipment, with processing within 2 business days.
Shipping to America:
Cost: Starting from 284 or equivalent, calculated according to weight.
Delivery time: 10 to 14 working days after shipment, processing within a maximum of two working days.
Shipping information:
The customer is responsible for providing an accurate and clear address, including the city, district, street, and building number. Any delays resulting from inaccurate information are the customer's responsibility.
Force majeure circumstances:
Circumstances beyond our control (such as weather conditions, public health emergencies, or transportation delays) may affect delivery times. We are committed to informing the customer and rescheduling the delivery date if necessary.
Dealing with the shipping representative:
We ask customers to respect our shipping agents during the delivery process. The store is not responsible for any individual actions by the agent that do not reflect store policy.
Refuse to receive:
If the order is refused despite its conformity to the specifications, the customer is obligated to pay the full shipping fees, and the order is deemed "de facto" received.
Policy Update:
The shipping policy is updated periodically. It is recommended that you review it regularly to be aware of any changes.