Complaints and Suggestions - Your Voice Matters
Our commitment to our customers
At Al-Sanidi, we consider every comment or suggestion an opportunity for development and improvement. Our goal is to provide you with a shopping and service experience that meets your expectations. Therefore, we have created dedicated channels to receive and process complaints and suggestions with the highest levels of transparency and professionalism.
What do we offer?
- Quickly receive your feedback across multiple channels.
- Fair and equitable handling of complaints in accordance with clear policies.
- Continuous development by taking customer suggestions into consideration.
- Confidentiality and transparency in dealing with all reports and suggestions.
Complaints processing time
- The complaint will be registered within 24 hours of receipt.
- The expected time to process a complaint ranges between 3-7 working days, depending on the nature of the matter.
- If the complaint requires more time, the customer will be notified directly of updates and processing stages.
How do you submit your complaint or suggestion?
What makes us different?
- Close follow-up of each complaint until it is closed.
- Continuous communication with the client to ensure clarity of procedures.
- Real improvement of services and products based on our customers' suggestions.
In Al-Sanidi... your voice makes the difference, and your satisfaction is the goal.
